Traci 'Bee' Billingsley

Traci 'Bee' Billingsley

Texts & Technology Ph.D. Student

University of Central Florida

About Trac'

Traci Billingsley is a Senior Technical Writer with 20+ years in the IT and Tech Comm industries. She holds a Bachelor of Arts in Scientific and Technical Communication (with a minor in Computer Science), a Master of Science in IT (with a concentration in App Development), and is excited to round out her studies in the T&T Ph.D. program at UCF (with a concentration in Scientific and Technical Communication). Her doctoral research focuses on diversity, inclusivity, and accessibility in Sci/Tech Comm.

Download Traci’s resumé.

Interests
  • Diversity in Sci/Tech Comm
  • Inclusivity in Sci/Tech Comm
  • Accessibility in Sci/Tech Comm
Education
  • Ph.D. in Texts & Technology

    University of Central Florida, 2025ish

  • M.S. in Information Technology

    Nova Southeastern University, 2020

  • B.A. in Sci/Tech Communication

    Bowling Green State University, 2000

Skills

MadCap Flare

100%

MS Office Suite

100%

Adobe Suite

100%

DITA

90%

Confluence/JIRA

80%

GitLab/GitHub

80%

Agile

80%

Markup

75%

Markdown

50%

Experience

 
 
 
 
 
Senior Technical Writer
Change Healthcare
Jan 2006 – Present
Develop and maintain online help, user guides, technical guides, release notes, and other supporting docs for various Healthcare IT applications.
 
 
 
 
 
Documentation Specialist
Progressive Insurance
Nov 2004 – Jan 2006
Served as writer, editor, and database manager of Claims IT Help Desk documentation.
 
 
 
 
 
Technical Writing Consultant
Quick Solutions
Feb 2004 – Oct 2004
Documented the development, use, and maintenance of electronic data interchange solutions built for Per-Se Technologies.
 
 
 
 
 
Instructional Design Consultant
RADcom Services
Nov 2003 – Feb 2004
Designed, wrote, and developed a computer-based training course for a Progressive Auto Insurance Claims IT software development methodology.
 
 
 
 
 
Documentation Consultant
Contract Professionals
Apr 2003 – Oct 2003
Developed documentation and process management solutions for the National Aeronautics and Space Administration (NASA).
 
 
 
 
 
Technical Writer
PPI Technical Communications
Jan 2000 – Apr 2003
Developed user/service manuals, technical references, and training materials for Philips Medical Systems.

Credentials

Certified SAFe 5 Agilist (SA)
See certificate
Certified Revenue Cycle Representative (CRCR)
See certificate
CITI Certified in Human Subjects Research
See certificate

Talks

Coming soon...
…so stay tuned.

Contact